Kellie Teskey
Director of Client Services
Background
Kellie Teskey was part of the Institutional Advancement team at Thunderbird School of Global Management, first as an Executive Administrative Assistant, and then as Prospect Management and Research Assistant. She is a former Executive Administrative Assistant in the City Manager’s Office for the City of Glendale, Arizona.
Brandi Carter
Client Services Assistant
Background
Brandi Carter has been dedicated to the nonprofit community for over 10 years. She began her career as a Program Director with The Boys & Girls Clubs of Metropolitan Phoenix. Brandi’s passion for working with underserved children led her to Communities In Schools of Arizona, where as Vice President of Operations she successfully oversaw the development and start up of the Suns-Diamondback Education Academy, a small school learning environment, as well as provided expertise to organizations and corporations in the development of partnerships providing resources to students and families.
Volunteer Highlights (past & present)
Philanthropic Education Organization, Junior League of Phoenix
CLIENT SERVICE
Listen, Ask, Understand, Deliver
We take the time to understand the unique characteristics of your organization – so that advancing your mission becomes our mission.By Kellie Teskey and Brandi Carter
One of the values shared by all of us at The Phoenix Philanthropy Group is the belief that delivering the best client service possible to you is the responsibility of each and every one of us. It’s important to us that each project we undertake for you be client-centric. That the focus from start to finish be on your needs and expectations. And that your organization’s needs are anticipated, met, and even exceeded.
In all cases, we believe that the best way to build trust with you is through honest, dependable, and genuinely personalized service.
Here’s an example. One of our internal “brand beliefs” – the tangible ways we deliver on what our organization stands for – is called “Authentic Engagement” – Listen, Ask, Understand, Deliver. What this means is that we genuinely listen to what you have to say, ask the honest questions that allow us to fully understand your issues, and then offer innovative solutions that produce measurably better results.
It’s also the small things that can make a big difference. For example, helping someone on your staff unfamiliar with a particular constituent database program, or offering a word of advice that you didn’t expect. For us, these moments are genuine opportunities to add unexpected value to your organization and to strengthen the trust between us, without expecting anything in return.
In fact, when all is said and done, our promise to you is very straightforward:
We will take the time to understand the complexities and unique needs of your organization, so that advancing your mission becomes our mission. And most importantly, we will become a genuine part of your team.
Who knows, you might even decide to call us “family” one day.
No matter how good client service is, it can always be improved. If we have been fortunate enough to work with you as a client, we would like to invite you to offer feedback on our service. Please email teskey@phoenixphilanthropy.com to offer any comments. We welcome your input.
< People are everything, meet the whole teamOUR WONDERFUL CLIENTS
Achieving extraordinary financial results for our clients is very important. So is the remarkable impact our clients are having on the world.
OUR RANGE OF SERVICES
Our distinctive expertise includes international fundraising, alumni relations, nonprofit mergers, interim management, volunteer development, and...